Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the online gambling services made available via goldwin-au.com for users of Goldwin Casino (the "Website"). By accessing, registering or using any part of the Website you agree to be bound by these Terms. If you do not agree, you must not use the Website. These Terms are effective from 1 January 2026 and replace any earlier versions.

Definitions

For the purposes of these Terms, the following definitions apply:

• Operator: GLD Group B.V., a private limited company incorporated under the laws of Curaçao, holding an online gambling master sub-licence under licence number 1668/JAZ issued by Curaçao eGaming ("CEG"), and any affiliated entities involved in the provision or processing of the services, including GLD International Limited (Cyprus) as a payment processor, together acting as the operator of goldwin-au.com.
• Website: The online gambling platform accessible at https://goldwin-au.com and any related mobile, web or application interfaces branded as Goldwin Casino for the Australian-facing service known as Goldwin Casino.
• Goldwin Casino or Goldwin: The brand under which the Operator offers remote gambling services through the Website.
• User or Player or you: Any natural person who accesses the Website, whether registered or not, and in particular any individual who opens and/or uses a real-money or demo account.
• Account: A personal, individual, non-transferable player account registered in your name with the Operator on the Website, enabling participation in games and related services.
• Games: Any casino, slot, table, live casino, scratch card, or other gambling product made available on the Website from time to time.
• Bet or Stake: Any amount of money risked by you on a Game in accordance with the applicable game rules.
• Wager: A Bet placed on a Game and, where applicable, any amount staked towards meeting the requirements of a Bonus.
• Bonus: Any promotional value granted by the Operator, including but not limited to deposit bonuses, free spins, cashback, loyalty rewards or free bets, which may be subject to specific terms and wagering requirements.
• Bonus Funds: Any funds or winnings that are subject to wagering or other conditions before they may be withdrawn.
• Real Money Balance: Your own deposited funds and any winnings that are not subject to wagering requirements and are available for withdrawal, subject to these Terms.
• KYC (Know Your Customer): The verification procedures (including identity, age, address, source of funds or source of wealth checks) undertaken by the Operator to comply with legal, regulatory and anti-fraud obligations.
• Payment Method: A bank card, e-wallet, voucher, bank transfer, PayID, Neosurf, cryptocurrency or any other financial instrument accepted by the Operator from time to time for deposits and/or withdrawals.
• Force Majeure: Any event beyond the reasonable control of the Operator, including but not limited to acts of God, war, terrorism, strikes, failures of telecommunication or internet services, or decisions of authorities.
• Applicable Law: The laws of Curaçao governing the Operator and any mandatory provisions of Australian law that cannot lawfully be excluded, where relevant to Players located in Australia.

Account Registration

Eligibility and Age Requirements

• Minimum age: You may open an Account only if you are at least 18 years old and have full legal capacity to enter into binding agreements. By registering, you expressly represent and warrant that:
  • you are 18 years of age or older; and
  • online gambling is not illegal in your place of residence; and
  • you are accessing the Website from a jurisdiction where such access is lawful.
• Australian users: The Website is operated offshore under a Curaçao licence and is not licensed by Australian regulators. It remains your responsibility to ensure that your use of the Website complies with any laws applicable to you in Australia or elsewhere.
• One account policy: You may hold only one Account with the Operator for Goldwin Casino. Multiple or duplicate accounts may be closed and balances forfeited, subject to applicable law.

Registration Process

• Account creation: To register, you must complete the online registration form, providing at minimum:
  • full legal name;
  • date of birth;
  • residential address and country;
  • valid email address and, where requested, mobile phone number;
  • chosen username and password; and
  • confirmation that you have read and accepted these Terms and our Privacy Policy.
• Email / phone verification: The Operator may require you to verify your email and/or phone number through a verification link, code or similar mechanism before enabling full use of the Account.
• KYC and document checks: At registration or at any time thereafter, the Operator may request KYC documentation, including but not limited to:
  • copy of a valid photo ID (passport, driver licence, national ID);
  • proof of address (utility bill, bank statement, government letter);
  • proof of ownership of Payment Methods (card statement, e-wallet screenshot);
  • information on source of funds or source of wealth, where reasonably required.
  Pending satisfactory completion of KYC, the Operator may suspend deposits, gameplay, Bonuses and/or withdrawals.

User Obligations

• Accuracy of information: You must ensure that all registration and KYC information is true, complete and up to date. You agree to promptly update any information that becomes inaccurate or outdated.
• Password and security: You are solely responsible for maintaining the confidentiality of your login credentials. You must:
  • keep your password secure and not disclose it to any third party;
  • not permit any other person to access or use your Account;
  • immediately notify the Operator at [email protected] if you suspect unauthorised access or security breach.
  The Operator is not liable for losses arising from unauthorised use of your credentials where you have failed to safeguard them.
• Personal use only: Your Account is for your own personal, non-commercial use. You must not act on behalf of or for the benefit of another person or as part of any pool, syndicate or professional operation.
• Prohibited conduct: You must not:
  • use the Website for any unlawful purpose or in violation of any applicable law;
  • use funds derived from illegal or unauthorised activities;
  • attempt to manipulate, cheat, collude or otherwise gain an unfair advantage;
  • use VPNs, proxies or other tools to conceal your location where prohibited by these Terms or by law.

Betting & Gameplay Rules

General Principles

• Game rules: Each Game available on the Website is subject to:
  • the general rules in these Terms; and
  • the specific rules, payout tables, and instructions displayed within the Game (the "Game Rules").
  In the event of inconsistency, the Game Rules prevail for that Game.
• Randomness and fairness: Subject to applicable certifications, the outcome of Games is determined by a random number generator (RNG) or live game mechanisms supplied by licensed providers. You accept that the RNG and provider rules will determine all results.

Placing Bets

• Minimum and maximum stakes: Each Game specifies minimum and maximum bet limits. You must only place Bets within those limits and within any personal limits you may set (e.g. deposit or loss limits, where available).
• Bet confirmation: A Bet is deemed placed and accepted once it is recorded on the Operator's servers. The transaction history in your Account is the authoritative record of accepted Bets.
• Currency: For Australian users, the primary operating currency is AUD where made available. Some Games or Payment Methods may involve other currencies or cryptocurrency equivalents, in which case conversion applies as specified at the time of the transaction.

Cancellation and Modification of Bets

• No unilateral cancellation: After a Bet has been accepted and the Game has commenced, you may not cancel or modify the Bet.
• Operator corrections: The Operator may, in its discretion, void, adjust or refuse any Bet that:
  • was placed after the outcome was known or should reasonably have been known;
  • was affected by a technical or human error (including incorrect odds, mis-configurations, or malfunction);
  • is suspected to be linked to fraud, collusion, exploitation or unlawful conduct.
  Where a Bet is voided, the stake may be returned to your Real Money Balance, except where otherwise required for fraud or legal reasons.

Live Casino, Chat and Conduct Rules

• Respectful behaviour: When participating in live casino Games or using any chat function, you must:
  • refrain from insults, harassment, hate speech, threats or abusive language;
  • avoid sharing personal information of yourself or others;
  • not advertise other websites, products or services;
  • not promote illegal, discriminatory or harmful content.
• Fraud and collusion: You must not:
  • collude with other players or third parties;
  • use bots, scripts or automated tools to play Games;
  • exploit glitches, software bugs or malfunctions;
  • engage in chip dumping or any similar scheme.
  The Operator may void Bets, confiscate funds and close Accounts found to be involved in such activities, subject to Applicable Law.
• Moderation: The Operator or its providers may monitor, moderate, restrict or disable chat functions at any time and may remove or edit messages that violate these rules.

Bonus Terms

General Bonus Conditions

• Separate bonus terms: In addition to these Terms, each Bonus may have specific conditions described on the Website or at https://goldwin.com/bonus-terms. In case of conflict, the specific Bonus terms prevail for that promotion.
• Eligibility: Bonuses are generally intended for recreational players only. The Operator may exclude certain Users or groups (for example, based on country, payment method, or risk assessment) from particular promotions at its discretion.
• Bonus activation: To receive a Bonus, you may be required to:
  • enter a bonus code during deposit;
  • opt in via the promotions page or in the cashier;
  • meet a minimum deposit amount or other qualification criteria.
  A Bonus becomes active only once it has been credited to your Account and you have complied with any stated conditions.

Wagering Requirements and Timeframes

• Wagering: Unless otherwise specified, Bonuses and any winnings derived from them are subject to wagering requirements. These may, for example, require you to wager the Bonus amount and/or deposit amount a stated number of times (e.g. 30x, 40x).
• Contribution of Games: Different Games may contribute differently towards wagering. Typically:
  • most slots: 100% contribution;
  • table Games and live casino: lower or 0% contribution;
  • some Games: excluded entirely.
  The applicable contribution table is set out in the specific Bonus terms.
• Time limits: Bonuses may have expiry dates or wagering timeframes (for example, 7 - 30 days from activation). If the wagering requirements are not completed within the timeframe, the Bonus and any associated Bonus Funds may be forfeited.

Prohibited Games, Stakes and Actions

• Prohibited play: When playing with an active Bonus, you must not:
  • place disproportionately large Bets in relation to the Bonus amount or your Real Money Balance where such conduct is restricted in the Bonus terms;
  • use "low-risk" betting strategies on table Games or similar methods intended solely to clear wagering with minimal risk;
  • play excluded Games or use prohibited features (e.g. buy-in bonus features) where specified as ineligible for wagering.
• Abuse: Bonus abuse includes, but is not limited to:
  • opening multiple Accounts to claim repeated Bonuses;
  • combining Bonuses across linked or associated Accounts;
  • depositing and withdrawing without substantial gameplay for the purpose of extracting Bonus value;
  • colluding with others to exploit promotions.
  In cases of Bonus abuse, the Operator may cancel Bonuses, void winnings and close Accounts, subject to Applicable Law.

Combining Promotions

• One active Bonus: Unless clearly stated otherwise, only one active deposit Bonus may be in play at any given time. New Bonuses will not be credited until existing Bonus wagering has been completed, forfeited or expired.
• Interaction with other offers: Cashback, loyalty rewards, tournaments and other promotions may have their own stacking rules. Where combination is permitted, the specific terms for each promotion apply cumulatively.
• Cancellation by player: You may request cancellation of an active Bonus via your account interface or by contacting [email protected]. On cancellation, Bonus Funds and any unused Bonus may be removed and associated winnings may be forfeited, unless otherwise required by Applicable Law.

Payments & Withdrawals

Deposit Methods and Conditions

• Available methods: The Operator may support various Payment Methods suitable for Australian users, including but not limited to:
  • bank cards (e.g. Visa, Mastercard);
  • e-wallets and online payment services;
  • PayID and similar local transfer options (where available);
  • prepaid vouchers such as Neosurf;
  • cryptocurrencies and relevant gateways, where offered.
  The availability of specific methods depends on your location, account status and Operator's policies.
• Deposit limits: Minimum and maximum deposit amounts are specified in the cashier and may vary by Payment Method. The Operator may adjust limits at any time for risk, regulatory or operational reasons.
• Fees and processing time: The Operator aims not to charge deposit fees, but reserves the right to do so and will display any such fees before you confirm your transaction. Your bank or payment provider may charge its own fees. Deposits are usually processed instantly but may occasionally be delayed due to third-party or technical issues.
• Ownership of funds: You may only deposit using Payment Methods registered in your own name. Using third-party accounts or funds is prohibited and may lead to refunds to the original source, account suspension or closure.

Withdrawals

• General rules: You may request withdrawal of available Real Money Balance at any time, subject to:
  • completion of any applicable Bonus wagering requirements;
  • successful completion of KYC and anti-fraud checks;
  • withdrawal limits stated in the cashier or imposed by the Operator.
• Method of withdrawal: As a general rule, withdrawals are processed via the same Payment Method used for deposit, where technically possible. Where this is not possible, the Operator may select a reasonable alternative method in consultation with you.
• Processing time: The Operator endeavours to review withdrawal requests within a commercially reasonable timeframe (for example, within 24 - 72 hours) once all required checks have been completed. Additional time may be required by banks, e-wallets or blockchain networks.
• Withdrawal limits and fees: Minimum and maximum withdrawal amounts per transaction, day, week or month may apply and are displayed in the cashier. The Operator may charge reasonable processing fees, particularly for high volumes of withdrawal requests or international transfers, and will disclose these before you confirm the withdrawal.
• Pending and cancellation: While a withdrawal request is pending, you may, if allowed in the cashier, cancel it and return the funds to your Account balance. Once processed, withdrawals cannot be reversed.

Refunds, Chargebacks and Adjustments

• Refund policy: Deposits are generally considered final once used for gameplay. Refunds may be granted only in limited circumstances at the Operator's discretion (for example, in confirmed technical errors or duplicate transactions) and may be subject to additional checks.
• Chargebacks: If you initiate a chargeback, reversal or dispute of a payment:
  • the Operator may suspend or close your Account;
  • all winnings and Bonuses may be withheld pending investigation;
  • the Operator may seek to recover the chargeback amount, associated costs and fees from you, to the extent permitted by law.
• Bonus-related adjustments: Where a refund, cancellation or adjustment relates to a deposit that triggered a Bonus, the Operator may cancel or adjust the corresponding Bonus and any Bonus Funds in line with the relevant Bonus terms.

Limitation of Liability

Operator's Obligations

• Service provision: The Operator will use reasonable skill and care to:
  • provide access to the Website and Games in a fair and transparent manner;
  • ensure that Game outcomes are determined by properly functioning RNGs or live mechanisms supplied by licensed providers;
  • maintain accurate records of Bets, results and Account balances.
• Maintenance: The Operator may from time to time suspend the Website for maintenance, updates or security reasons. Reasonable efforts will be made to minimise disruption.

Exclusions and Limitations

• No warranty of uninterrupted access: The Website and Games are provided on an "as is" and "as available" basis. The Operator does not guarantee that access will be uninterrupted, timely, secure or error-free.
• Technical failures: The Operator is not liable for:
  • any loss arising from failures of telecommunications, internet connectivity, hardware, software or other systems beyond its reasonable control;
  • delays or interruptions caused by third-party service providers;
  • losses arising from your own equipment, devices or internet connection.
• Maximum compensation: To the fullest extent permitted by Applicable Law, the Operator's total liability to you for any single incident or series of related incidents shall not exceed:
  • in relation to a specific Bet or Game, the amount of the Bet or Stake placed by you in that Game; or
  • in all other cases, the lesser of (i) the amount of your relevant transaction or (ii) AUD 5,000.
• Excluded damages: The Operator is not liable for:
  • indirect, consequential or special losses;
  • loss of profits, income, business or opportunity;
  • loss or corruption of data;
  • any gambling losses arising from your use of the Website.
  Nothing in these Terms excludes liability for fraud, fraudulent misrepresentation or any other liability which cannot be excluded under Applicable Law.

Your Responsibility and Risk

• Gambling risk: You acknowledge that:
  • gambling involves financial risk and may lead to losses;
  • you are solely responsible for your gambling decisions and behaviour;
  • you should never gamble with funds you cannot afford to lose.
• Responsible gambling: Information and tools for responsible gambling are available on the Website and at https://goldwin.com/responsible-gaming. These do not constitute legal or financial advice.

Intellectual Property Rights

• Ownership: All content on the Website, including but not limited to text, graphics, logos, icons, images, audio, video, software, underlying source code and data (collectively, the "Content"), is owned by the Operator, its affiliates, licensors or content providers and is protected by copyright, trademark and other intellectual property laws.
• Permitted use: You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and Content solely for your personal, non-commercial entertainment in accordance with these Terms.
• Prohibited use: You must not, without prior written consent of the Operator:
  • copy, reproduce, modify, adapt, translate, reverse engineer, decompile, disassemble or create derivative works from the Website or Content;
  • distribute, transmit, publish, display, sell, rent, lease or otherwise exploit the Content or any portion of it;
  • remove or alter any copyright, trademark or other proprietary rights notices.
• Trademarks: "Goldwin Casino", "Goldwin" and any associated logos are trademarks or registered trademarks of the Operator or its affiliates. You acquire no rights in such marks.
• Third-party content: Games and other features provided by third-party suppliers remain the intellectual property of those suppliers and are used under licence by the Operator.

Privacy & Data Protection

• Privacy Policy: The collection, use, storage and disclosure of your personal data by the Operator are governed by the Privacy Policy available on the Website and/or at https://goldwin.com/terms-and-conditions or linked pages. By using the Website, you confirm that you have read and understood the Privacy Policy.
• Data processing: Your personal data may be processed by the Operator and its affiliates (including GLD International Limited for payment processing) for purposes including account management, KYC, AML, fraud prevention, payment processing, marketing (where permitted) and compliance with legal obligations.
• Regional compliance note: While the Operator is licensed and regulated in Curaçao, it endeavours to handle personal data in line with recognised international standards. For Australian users, nothing in these Terms limits any non-excludable rights you may have under Australian privacy or consumer law to the extent they apply.

Changes to Terms

• Right to amend: The Operator may amend, update or replace these Terms at any time to reflect changes in law, regulatory guidance, business practices, technology or for other valid reasons.
• Notification procedure: Where material changes are made, the Operator will, where reasonably practicable:
  • notify you by email to the address registered on your Account; and/or
  • display a notice or banner on the Website, or require you to accept the updated Terms upon login.
• Effective date and acceptance: Changes take effect on the date specified in the updated Terms. Continued use of the Website after that date constitutes your acceptance of the revised Terms.
• Right to discontinue use: If you do not agree with any changes, you must discontinue use of the Website and may request closure of your Account and withdrawal of any available Real Money Balance, subject to these Terms and Applicable Law.

Termination & Suspension

Operator's Right to Suspend or Close Accounts

• Grounds for action: The Operator may suspend, restrict or close your Account, and/or withhold funds, where it reasonably suspects or determines that:
  • you have breached these Terms, including Bonus or Game Rules;
  • you are under 18 or have otherwise provided false or misleading information;
  • your Account is associated with fraud, money laundering, terrorist financing or other unlawful activity;
  • you have engaged in chargebacks, payment reversals or unauthorised use of Payment Methods;
  • you have allowed or enabled another person to use your Account;
  • you have attempted to manipulate or interfere with the Website, Games or systems;
  • required by law, court order, regulator or law enforcement authority.
• Investigation period: During any investigation, the Operator may freeze your Account, suspend gameplay and withhold withdrawals until the matter is resolved.

Player-Initiated Closure

• Voluntary closure: You may request closure of your Account at any time by contacting [email protected]. Before closure, you should withdraw any available Real Money Balance not subject to investigation or legal restriction.
• Self-exclusion and limits: The Website may offer tools for self-exclusion, time-outs or limits. Additional conditions may apply as set out in the responsible gambling information on the Website.

Funds on Termination

• Non-problematic closure: Where your Account is closed (by you or by the Operator) without evidence of breach of these Terms or unlawful activity, the Operator will, subject to KYC and Applicable Law:
  • pay out any remaining Real Money Balance to you; and
  • cancel any unused Bonuses and Bonus Funds.
• Breach or illegality: Where closure relates to breach of these Terms, fraud, illegality or chargebacks, the treatment of funds (including possible forfeiture) will be determined by the Operator in accordance with Applicable Law and any directions from relevant authorities.
• Notice: Where legally permissible and reasonably practicable, the Operator will notify you by email of the suspension or closure decision, stating the main reason and any steps you may take to contest or clarify the decision.

Governing Law & Jurisdiction

• Governing law: These Terms and any disputes arising from or in connection with them, your Account, or your use of the Website are governed by the laws of Curaçao, excluding any conflict-of-law rules that would result in the application of any other law. However, nothing in these Terms affects any mandatory consumer or other protections that you may have under Australian law, to the extent those protections apply and cannot lawfully be excluded.
• Primary jurisdiction: Subject to any mandatory rights you may have under Applicable Law, you agree that the courts of Curaçao shall have non-exclusive jurisdiction to hear and determine any claim or dispute relating to these Terms or the Website.
• Dispute resolution mechanism:
  • In the first instance, you should contact the Operator's support team at [email protected] or [email protected] to attempt to resolve any complaint or dispute.
  • If you are not satisfied with the response, you may escalate the complaint in accordance with any internal complaints procedure described on the Website.
  • Where applicable, and subject to the Curaçao licensing framework, you may also have the right to submit complaints to Curaçao eGaming or the relevant dispute resolution body indicated on the Operator's licence seal, in accordance with the procedures described there.

Contact Information

• Customer Support:
  • Email (primary support): [email protected]
  • Email (general enquiries): [email protected]
  • Phone: not specified
  • Online contact form: not specified (refer to support email above).
• Payments and Financial Queries:
  • Email: [email protected]
• Complaints and Disputes:
  • Email: [email protected]
• Website:
  • Official site for Goldwin Casino: https://goldwin-au.com
  • General terms & conditions and related policies: https://goldwin.com/terms-and-conditions
  • Bonus policy: https://goldwin.com/bonus-terms
  • Responsible gaming information: https://goldwin.com/responsible-gaming
• Corporate and Licensing Information:
  • Operator: GLD Group B.V., licensed in Curaçao under licence No. 1668/JAZ (Curaçao eGaming).
  • Affiliated payment processor: GLD International Limited, Cyprus.
  • Headquarters / legal / mailing addresses: not specified in this document; refer to the information and licence seal provided on the Website and on the Curaçao eGaming validation page.